Terms of service
These Terms & Conditions apply to purchases made through Workwear Shack.
Workwear Shack is operated by Acorn Printing Services Ltd (“we”, “us”, “our”). By placing an order through this website, you agree to these Terms & Conditions.
1. Orders
All orders are subject to acceptance and availability.
Once your order has been placed, you will receive an order confirmation by email. This confirms that we have received your order but does not prevent us from contacting you if there is an issue with availability, artwork, pricing or another aspect of the order.
If we are unable to fulfil your order, we will contact you and offer an appropriate alternative or refund.
2. Prices
Prices displayed on Workwear Shack are shown including VAT unless stated otherwise.
The total price payable, including any applicable delivery charges, will be shown before you complete checkout.
We reserve the right to correct genuine pricing errors. If an error affects an order you have already placed, we will contact you before proceeding.
3. Workwear Bundles
Workwear Shack is designed around pre-configured workwear bundles.
Each bundle clearly shows the quantity and type of garments included. Where options are available, you may select permitted garment styles, colours and sizes when configuring your bundle.
The contents of each bundle must meet the quantities shown before the order can be completed.
4. Personalisation, Printing & Embroidery
Many products supplied through Workwear Shack are personalised using embroidery, printing or other branding methods.
You are responsible for checking that:
- the logo or artwork you supply is correct;
- names, spelling and other personalised information are accurate;
- you have permission to use any artwork, trademarks or logos supplied to us.
We cannot accept responsibility for errors contained within artwork or information supplied by the customer.
Where necessary, we may make minor technical adjustments to artwork so that it can be reproduced correctly.
If there is a problem with your artwork, we will contact you before production.
5. Artwork & Colour Reproduction
We make every reasonable effort to reproduce colours accurately.
However, colours displayed on screens can vary between devices, and there may be slight differences between screen colours, printed colours, embroidery thread colours and garment colours.
Small variations of this nature are not considered faults.
6. Product Variations
Garment manufacturers occasionally make minor changes to products, including fabric composition, styling, sizing or colour shade.
There may also be slight colour differences between different production batches.
Where a product becomes unavailable, we will contact you before supplying a materially different substitute.
7. Production & Delivery Times
Personalised workwear is produced to order.
Any production or delivery time stated on the website is an estimate rather than a guaranteed delivery date unless we have specifically agreed otherwise in writing.
We will always aim to complete orders within the stated timeframe, but delays can occasionally occur due to garment availability, courier delays or other circumstances outside our reasonable control.
8. Delivery
Available delivery options and any applicable charges will be shown during checkout.
Please ensure that the delivery address supplied with your order is complete and correct.
Once an order has been dispatched, responsibility for delivery passes to the carrier, although we will assist you if a parcel is delayed or lost.
9. Personalised Goods & Cancellation
Because embroidered, printed and otherwise personalised garments are made specifically for you, they cannot normally be cancelled or returned once production has started simply because you have changed your mind.
This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.
If you wish to change or cancel an order, contact us as quickly as possible. If production has not yet started, we will do our best to accommodate the request.
10. Faulty or Incorrect Goods
If we have made an error, supplied the wrong item, or a product is faulty, please contact us as soon as reasonably possible after receiving your order.
Please provide your order number and, where appropriate, photographs showing the issue.
Where we are responsible for the problem, we will arrange an appropriate repair, replacement or refund.
Your statutory rights are not affected.
11. Sizing
Customers are responsible for selecting the correct garment sizes.
Size guides are provided to help you choose. Because personalised products cannot normally be returned due to incorrect size selection, we recommend checking the relevant sizing information before ordering.
If you are unsure, please contact us before placing your order.
12. Intellectual Property
By supplying artwork, logos, trademarks or other material to us, you confirm that you have the necessary rights or permission to reproduce them.
You agree to indemnify us against claims resulting from your unauthorised use of third-party intellectual property.
All Workwear Shack website content, graphics, branding and original material remain the property of Workwear Shack or their respective owners and may not be reproduced without permission.
13. Website Information
We make reasonable efforts to ensure that information on this website is accurate.
However, occasional errors or omissions may occur, and product specifications, availability and prices may change.
14. Liability
Nothing in these Terms & Conditions limits any liability that cannot legally be excluded.
To the fullest extent permitted by law, we will not be responsible for indirect or consequential losses arising from use of the website or products purchased from it.
For business customers, our total liability in relation to an order will normally be limited to the value of that order.
15. Privacy
Personal information is handled in accordance with our Privacy Policy.
Payment details are processed securely through the payment providers available at checkout.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any statutory rights available to consumers.
17. Contact Us
If you have any questions about an order or these Terms & Conditions, please contact:
Workwear Shack
Operated by Acorn Printing Services Ltd
Falkland Close, Charter Avenue Industrial Estate, Coventry, CV4 8AU+
Email: sales@acorn-printing.co.uk
Telephone: 02476 694466