Frequently Asked Questions

Everything you need to know about ordering your Workwear Shack bundle.

Ordering your bundle

How do the workwear bundles work?

Choose the bundle that suits you, select your garments, colours and sizes, upload your logo and place your order. We then take care of the rest.

Can I mix T-shirts and polos?

Yes. Where a bundle includes tops, you can mix T-shirts and polos to make up the required quantity.

Can I choose different sizes and colours?

Yes. Each garment can be configured individually, so you can select different sizes and colours within the same bundle.

Can I order more than one bundle?

Absolutely. You can add multiple bundles to your order, making it easy to kit out a larger team while keeping ordering simple.

Logos & embroidery

Is logo embroidery included?

Your bundle will clearly show what logo application is included before you order. Any additional branding options will be displayed during the bundle configuration process.

Where will my logo be embroidered?

The standard position is normally the left chest unless another position is selected or agreed during ordering.

What file type should I upload?

Upload the best version of your logo that you have. High-resolution PDF, EPS, AI, SVG or PNG files are ideal, but don't worry if you only have a JPEG — our team can check it for you.

Will you check my logo before production?

Yes. Your artwork is checked before production. If there is an issue with the logo or we need anything else from you, we will contact you before we start.

Delivery

How long will my order take?

Most personalised workwear orders require production before dispatch. Our current expected turnaround will be shown during ordering, and we'll contact you if anything is likely to cause a delay.

Do you offer free delivery?

Yes. Qualifying UK orders receive free delivery. The applicable threshold is shown throughout the website and at checkout.

How is my order sent?

Completed orders are sent using a tracked UK delivery service so you can keep an eye on your parcel once it leaves us.

Returns & sizing

Can personalised workwear be returned?

Items that have been embroidered, printed or otherwise personalised cannot normally be returned simply because you have changed your mind. This does not affect your statutory rights where an item is faulty or we have made an error.

What if something is faulty or incorrect?

If we have supplied the wrong item, made an error with your branding, or there is a fault with a garment, contact us as soon as possible and we will put it right.

How do I choose the right size?

Use the size information provided with the garments before ordering. If you are unsure, contact us before placing a personalised order and we'll be happy to help.

About Workwear Shack

Who are Workwear Shack?

Workwear Shack is powered by Acorn Printing Services, an established UK print, embroidery and branded clothing business with more than 40 years of experience.

What if I need something more bespoke?

Workwear Shack is designed to make ordering straightforward workwear bundles quick and easy. If you need something outside our bundle range, our team at Acorn Printing Services can help with bespoke workwear, merchandise, printing, embroidery and more.