Shipping policy

At Workwear Shack, most orders include personalised garments that are embroidered or printed to order. Because of this, orders require production time before they are dispatched.

Production Time

Once your order has been received and your artwork has been checked, we will begin preparing your garments for production.

Our typical turnaround time will be shown on the website at the time of ordering. Turnaround times are estimates and may vary slightly depending on garment availability, order size and current production workload.

If there is a problem with your artwork, garment availability or anything else that may delay your order, we will contact you as soon as possible.

UK Delivery

We deliver throughout the UK using tracked delivery services.

Once your order has been completed and dispatched, you will receive confirmation by email. Tracking information will be provided where available.

Delivery normally takes place within a few working days of dispatch, although delivery times can vary depending on the carrier and destination.

Free Delivery

UK orders over £100 receive free standard delivery.

For orders below £100, the applicable delivery charge will be shown at checkout before payment is made.

I would keep this as £100 including VAT, because the Workwear Shack site is showing customer-facing prices including VAT. If you actually intended the £100 threshold to be plus VAT, tell me and we'll change the wording across the whole site so it's consistent.

Highlands, Islands & Remote Areas

Some UK destinations, including certain Highlands, Islands and remote postcodes, may take longer to reach and may occasionally incur an additional delivery charge.

Where an additional charge applies, this will either be shown at checkout or we will contact you before dispatch.

Delivery Addresses

Please check that your delivery address is correct before completing your order.

If you notice an error after ordering, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied with the order.

Delayed Deliveries

We work with established delivery carriers, but occasional delays can happen once a parcel has left us.

If your tracking has not updated or your parcel has not arrived when expected, please contact us and we will help investigate the delivery.

Lost or Damaged Parcels

If your parcel appears to have been lost in transit or arrives damaged, please contact us as soon as possible with your order number and details of the problem.

Where appropriate, please provide photographs of any damaged packaging or goods so that we can raise the issue with the carrier.

Split Deliveries

Where possible, we aim to send your complete order together.

Occasionally, stock availability may mean that we need to send an order in more than one consignment. If this happens, we will let you know. You will not be charged additional delivery fees because we have chosen to split the shipment.

International Delivery

Workwear Shack is currently focused on UK delivery.

If you require delivery outside the UK, please contact us before placing your order so we can confirm whether we can accommodate the request.

Contact Us

If you have a question about delivery or an existing order, please contact:

Workwear Shack
Operated by Acorn Printing Services Ltd
Falkland Close, Charter Avenue Industrial Estate, Coventry, CV4 8AU+
Email: sales@acorn-printing.co.uk
Telephone: 02476 694466